Fill out a survey
This feature is available for All plans
What is "Fill out a survey" feature?
The Fill Out a Survey feature is a strategic feedback collection tool that connects your customer feedback process with your loyalty program. This feature automates the reward process for customers who complete your surveys, creating an automated feedback loop that benefits both your business and your customers.
Why do you need this feature?
Feedback is a cornerstone for growth, offering insights into customer satisfaction, preferences, and areas for improvement. By incorporating Joy Loyalty's Fill Out a Survey Rewards, merchants can turn every completed survey into a win-win situation—valuable data for businesses and enticing rewards for customers.
How to set up this feature
Get access to "Fill out a survey"
Choose Reward programs -> Earning programs -> Click Add rule -> Choose Fill out a survey
Set up "Fill out a survey"
a. Program Information
- Program Name: Choose a clear and attractive name
- Description: Provide context
- Survey Link: Insert the survey URL
Survey apps embed links on store pages, like checkout. To maximize responses, retrieve survey links directly. Here’s how (using Zigpoll as an example):
b. Program Rule
Click on Create Shopify flow and follow our guide to create a flow connecting survey completion to reward distribution
Ensure the flow syncs loyalty points automatically to prevent manual errors
Pro Tip: Test the flow to ensure smooth functionality, then press Publish to store front
