[Guide for Staff] How to add wallet pass directly at POS
How to Add Loyalty Pass to Wallet for Customers
A step-by-step guide for store staff to help customers add their Joy Loyalty pass to Apple Wallet or Google Wallet directly at POS
📱 What is a Wallet Pass?
A wallet pass allows customers to store their loyalty pass in their phone's wallet app (Apple Wallet or Google Wallet). This means:
- ✅ No need to open a browser or app
- ✅ Quick access from lock screen
- ✅ Just scan the barcode/QR code to earn and redeem points
Requirements:
- Apple Wallet: iPhone with iOS
- Google Wallet: Android phone with Google Wallet app installed
💳 How to Add Loyalty Pass to Wallet
Step 1: Create customer account (if needed)
Open Shopify POS and create a new customer or find existing customer:
- Tap Customers → Add customer or search for existing customer
- Enter basic information: Name, Email, Phone number, Date of birth
- Tap Save
If customer already exists in your system, skip this step and go directly to Step 2.
Enter customer’s info and hit “Save”
Step 2: Add customer and product to cart
Before opening Joy Loyalty app, you must:
- Add the customer to the cart (tap customer icon and select/create customer)
- Add at least one product to the cart
Step 3: Open Joy Loyalty app
Tap the Joy Loyalty icon in Shopify POS. The app will automatically load with the customer from your cart.
Step 4: Scroll down to "Wallet pass" section
You will see:
- [Add to Apple Wallet] and [Add to Google Wallet]
- Click on button [Add to Apple Wallet]
A. 🍎 Add to Apple Wallet
- Tap "Apple wallet" button, the QR code for Apple Wallet will appear on screen.
- Customer opens QR code scanning feature on their iPhone
- Points camera at the QR code shown aboved (Step 1) and a link will appear, click on the link:
- Taps Add to add the pass to Apple Wallet
Added successfully! The loyalty pass should now appear in the customer's Apple Wallet app:
B. 🤖 Add to Google Wallet
- Tap "Google wallet" button, the QR code for Google Wallet will appear on screen.
- Customer opens an app that can scan QR codes on their Android phone (such as Camera, Google Lens, or any QR scanner app) and scan above QR code:
- A link will appear, click on the link
- Click add
- Added successfully! The loyalty pass should now appear in the customer's Google Wallet app.
✨ How Customers Use Their Wallet Pass
When the customer returns to your store:
- Customer opens their Wallet app (Apple Wallet or Google Wallet)
- Selects the Joy Loyalty pass added
- Shows the barcode/QR code to staff
- Staff scans the code to look up customer information, apply points/discounts, or process redemption
❓ Troubleshooting Tips
QR code won't scan:
- ✅ Make sure there is good lighting
- ✅ Hold the phone steady and at the right distance
Customer doesn't have iPhone or Android:
- ✅ Guide them to add wallet pass later from the online store
- ✅ They can still use their account by providing email/phone number at checkout
Need help?
Contact Joy Loyalty support team for assistance