Joy and Air Reviews

Who can use this feature?

This feature is available for Essential, Advanced and Ultimate plans.

In this article, we will guide you on how to make the integration between Joy and Air Review to allow customers to earn points for feedback on your products.

Make sure that you have both apps installed on your Shopify store:

Get authentication keys from Air Reviews and connect with Joy (opens in a new tab)

Go to Air Reviews``>``Settings``>``Manage keys to find your pair: App ID and Secret key

Get back to the Joy app and go to the Integrations > Air Reviews page

Store Air Reviews pair of keys in Joy and test the program

Store Air Reviews pair of keys in Joy

Go to the Rewards programs page, and create the Write review program

You will see the option for Air Reviews shown as Connected

Test the program

Visit the Activities > Review activities > View all reviews activities

Customers won't see their balance updated until the reward is approved, preventing abuse of points through reviews

Show customer reviews in the Unified Widget

Once Joy and Air Reviews are connected, you can surface a Reviews tab directly inside the Unified Widget — so customers view the reviews they've written and submit new ones without leaving the loyalty widget. Joy renders the entire experience in your brand styling; review data is served by Air Reviews behind the scenes.

What customers see in the tab:

Each review with its date, product (and thumbnail), star rating, review text, status (Published or Pending), and points earned
A Write a review action that opens an inline form inside the widget — no redirect
An empty state prompting first-time reviewers to write a review and earn points

How to add the Reviews tab

Connect Air Reviews first

Complete the integration steps above so Air Reviews shows as Connected in Joy.

Open the Unified Widget

Go to On-site content → Widget → Unified Widget.

Turn on the Reviews extension

In the Extensions section, turn on the Reviews toggle. Once enabled, Reviews appears automatically in the Footer menu list — no manual add needed.

Edit the label and star rating

In the Footer menu, open the Reviews item to edit its label and star rating display so they match your brand.

Save and publish

Save your changes. The Reviews tab appears in the live widget for logged-in customers.

Reviews appear after a customer is identified (logged in). Points show once Air Reviews approves the review — pending reviews display without points until approval. This works alongside the existing Write review earning program.

Joy and Klaviyo reviews Joy and Judge.me