Reward reminder
This feature is available in all plans.
What is "Reward reminder" feature?
The Reward Reminder is your digital loyalty program cheerleader – a smart, automated tool that ensures customers never miss out on their hard-earned rewards. It's like having a friendly assistant constantly looking out for your customers' best interests.
Why do you need this feature?
The Reward Reminder is like your store's helpful notifications that appear at just the right moment. When your customers have enough points to claim a reward or haven't used their existing rewards yet, a gentle reminder pops up on your website to let them know.
The benefits of using this features
- Boost Your Loyalty Program's Success: When customers redeem rewards more often, they see more value in your program and stay engaged.
- Increase Your Revenue: Customers who use their rewards tend to make additional purchases during their visit.
- Save Time: No need to manually track and remind customers about their rewards - the system does it automatically!
Reminder types
Joy supports several reminder types that trigger automatically based on customer activity:
| Reminder | When it appears |
|---|---|
| Birthday reward | Customer's birthday is approaching or today |
| Milestone achieved | Customer reached a new milestone |
| Unused discount | Customer has an unredeemed coupon |
| Reward redemption | Customer has enough points to redeem a reward |
| Visit website | Customer visits the store (engagement nudge) |
Display mode
Control how multiple reminders behave when a customer qualifies for more than one at the same time:
| Mode | Behavior |
|---|---|
| Show highest priority only (default) | Only the top-priority reminder is shown. Drag to reorder the priority list — the first enabled reminder wins. |
| Show all sequentially | Reminders show one after another. When a customer closes one, the next qualifying reminder in priority order appears. Each type is dismissed independently per session. |
How to set priority order
- Go to On-site content → Branding → Reward reminder
- Select your preferred Display mode
- Drag and drop reminder types to set priority — the topmost enabled reminder has the highest priority
- Save your changes
How to set up Reward reminder
Design Your Reminder
Craft Your Message
- Write a friendly reminder text that matches your brand's voice
- Keep it short and sweet - customers should understand it at a glance
Brand Your Reminder
- Choose colors that match your website's theme
- Add your logo or brand elements to make it feel authentic
Add a Clear Call-to-Action
- Create an engaging button text (e.g., "Claim Your Reward Now!")
- Make sure it stands out and encourages clicks
Set Display Rules
- Display mode: Choose between showing the highest priority reminder only, or showing all reminders sequentially
- Priority order: Drag reminder types to reorder — higher position = higher priority
- Frequency: How often should customers see the reminder?
- Position: Where on your website should it appear?
- Timing: Set specific times or events when the reminder shows up
Preview and Launch
- Use the preview feature to see exactly how your reminder will look
- Make any final adjustments to perfect the design
- Save your settings and activate the reminder