Welcome to Joy Loyalty Help Center
You can find everything you need to create rewarding loyalty programs — from points and rewards to VIP tiers that boost customer retention.
New to Joy? Start with the Quick Start guide to launch your first loyalty program in minutes — or chat with the Joy AI Agent to get instant answers.
🚀 Get Started
Quick Start
Launch your first loyalty program in minutes.
Joy AI Agent
Ask Joy's AI assistant for instant answers and setup guidance.
Onboarding Guide
The complete walkthrough for new merchants.
⭐ Core Features
Reward Programs
Reward purchases with points, milestones, and referrals.
Membership
Deepen loyalty through VIP tiers and membership.
Customers
Manage members, segments, wallet passes, and birthdays.
Activities
Track and manage customer interactions in your store.
🎨 Customize
On-site Content
Design your loyalty widget and on-site elements.
Notifications
Set up emails and push notifications for loyalty events.
Analytics
Analyze assisted orders, redemption rates, and members.
🔌 Operate & Integrate
Integrations
Connect Klaviyo, Judge.me, Shopify Flow, and 30+ apps.
POS
Earn and redeem loyalty in-store with Shopify POS.
Settings
Configure program behavior, email sender, and developer tools.
Need help? Check out the FAQs or book a demo (opens in a new tab).